Important Information
Policies
To help make your stay at Sheraton Mall of the Emirates Hotel, Dubai in Dubai as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Clear policies designed to support a seamless stay in a high-traffic, connected location.
Check-In and Check-Out
Check-in generally begins in the mid-afternoon, while check-out takes place around midday. The process is structured to maintain efficiency within a high-occupancy environment.
Identification Requirements
Guests must present valid identification upon arrival, typically a passport or government-issued ID, in accordance with local regulations.
Children and Extra Beds
Children are welcome at the hotel, with additional bedding available depending on the room category. Guests are advised to confirm arrangements in advance.
Smoking Policy
Smoking is restricted to designated areas, with indoor spaces and most rooms maintained as non-smoking.
Pets
Pets are generally not permitted, ensuring a consistent environment across guest accommodations.
Cancellation Policy
Cancellation policies vary depending on the booking selected. Flexible reservations may allow changes within a specified timeframe, while non-refundable bookings follow stricter terms. Guests should review their reservation details carefully.